I had posted the case of ICICI Bank debiting by SB Account wronglyconsequent to credit card payment which they had misplaced. Thebanking ombudsman, Chennai had directed the ICICI bank to refund theamount to me. I still have faith in Indian constitution and theIndian laws. Nobody is above the law. The legal fight is not yetover but just a beginning. The copy of the judgement is attachedbelow.Regards,Roy.J.George98403562079442222006From: Chennai, Banking Ombudsman Date: Wed, Dec 10, 2008 at 2:26 PMSubject: Complaint No. C 4364/2008 against ICICI Bank by Shri Roy JGeorgeOFFICE OF THE BANKING OMBUDSMAN(Tamilnadu and Union Territories of Puducherryand Andaman & Nicobar Islands)Reserve Bank of India Building (II Floor)Fort Glacis, Post Box No.4016, Rajaji Salai, Chennai – 600 001Phone : 25395487Fax : 044-25395488BO(Che)/ 5584 /C 4364 /2008-09 December 10, 2008Shri SomasundaramChief Manager (Nodal Officer)ICICI Bank Limited8th Floor93, Santhome High RoadChennai 600 028Dear SirComplaint No. C 4364/2008 against ICICI Bank by Shri Roy J GeorgePlease refer to the above stated complaint. It is observed from thedocuments submitted by the complainant and the bank that:(a) Complainant made part payment and is aware of the same. Thushe is aware that the bank will levy finance charge on theoutstandings.(b) Bank is at fault for debiting complainant's credit cardaccount further by the amount of payment received.(c) As per the terms and conditions quoted by the bank, the bankhas the right to mark lien and set off. However, as the bank has notsubmitted any document to substantiate that complainant was informedabout the bank exercising its right, the complainant suffered due tobouncing of his EMI payments.In view of the foregoing, the bank is hereby directed to(a) Reverse the charges levied by the bank on complainant's SBaccount post its exercising the lien and set off as it committedmistake in debiting his account rather than crediting post receiptof payment.(b) Bank to reverse EMI bounce charge levied and refund /pay Rs.500/- to the complainant for the EMI bounce charge levied by HDFCBank.(c) Bank to issue a letter to the complainant stating aboutreversal of said amounts.The bank is advised to take action on the above directions andreport complainace within a fortnight from the date of this letter.By the order of the Banking OmbudsmanYours faithfully-sd-(Deepa George)Assistant General ManagerEndt. No. BO(Che)/ 5585 /C 4364/2008-09 of dateCopy forwarded for information to Shri Roy J George His attention isdrawn to the telephonic conversation the Secretary of this officehad with himon December 04, 2008 and is advised that in case she hasany further submission to make, he should so may do so with all thesupporting documents within a fortnight failing which the complaintwould be closed without further correspondence.-sd-(S.G. Shivashankara)Manager
December 11, 2008 12:22 AM
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