I have to present a case study of Maruti Uudyog limited, which is very interesting for persons interested to understand the organisational culture and attitude of employees. As for the information of the international professionals Maruti is the biggest car maker in India.
Now I will come to the core issue. I had a problem with my 2 year old Esteem car and for the last 6 months I am sending mails and letters to various authorities but for one response nothing concrete came off out of all these correspondence. I had personally talked to the regional Service Engineers to have a personal inspection at their convenient place and time. Even their Dealer CARS India,Chennai was also indifferent to the complaint.Nothing is moving and am almost in the verge of going for legal action against Maruti.
The topic could be of much interest for OD professionals?
Why Individual professionals won't respond to their customers? (and am not talking about solving the issue.)
Is it a problem with your size of business? -nearly 50% market share in India
Is it the ineffectiveness of the HR and Learning function?
Do anybody have experienced such situation with other Big Automobile companies in the world?
Is it because the organisational Vision and Mission is not peculated down ?
Is it because of the fact that it is difficult to practice what you profess?
Waiting to hear from your all.
Regards,
Roy.J.George
9840356207
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